I was given two sets of earring for my twin daughters. The ball of one of the earring detach from the post. My daughters are 17 months old and gratefully this happened while she was being held and I was able to catch it before she could have eaten it. They were only worn for several months.
I called customer service they were not apologetic or sympathetic in any way. The customer service person I spoke did not seem to care at all just stated 30 day return policy and that I would have to purchase another sent of earrings. She also told me that all of the products have paperwork that states it could be a choking hazard. I would never purchase anything from this business again.