Trina P.

I purchased a dress for my granddaughter and it just didn't fit well, so I immediately figured I would return and get a refund, wrong. First of all, you have to go to their site and send an email requesting a return number along with a form that needs to be filled out. Also, they provide details on their return policy, which indicates that you will only receive an online store credit as they do not provide refunds. I would have been okay with that, but then you have to pay the shipping cost (cheapest was $23.50) to return the item and then when something new is purchased once again you are paying for the shipping. The original purchase was $80.00 and if you add up all the shipping (approx. $55) it isn't worth returning. That is how their money is made. We will be donating the dress to some charity rather than give this company more money.