I ordered twice from this site and both times the orders were for gifts. The first time I ordered a gift for New Years Eve for a friend, I got a coupon and thought I was saving so much, the order was for 6 chocolate covered strawberries and 4 chocolate covered caramel pretzel rods. They came when they said they would be, the day before New Years Eve, but when I opened them they were all small and some were smaller, different sizes and looked nothing like the picture and all 4 pretzels were broken. I did contact the Customer service and they were nothing short of wonderful. I did get a replacement order for no extra cost and the replacement was wonderful, I should say the stawberries were great, the pretzels were all broken again. The problem was I didn't have the gift when I wanted it
So I thought I would try it again, silly me, I ordered for a gift for my husband for Valentines day, half a dozen chocolate covered strawberries and 4 chocolate dipped cookies. Once again they were delivered in plenty of time but the strawberries were all uneven in size, also very small, the cookies were fine and tasted good. Here I go again off to customer service, well instead of giving me a choice of a replacement order or a refund they took it upon themselves to just give me a refund, minus the $15 shipping cost. Once again the gift was not as good as it should have been. I do love their strawberries but if I ever get the crazy idea to order from the again, it will NOT be a gift or on a holiday.
Sincerely, rosfleis