Tricia T.

Below you will see my ebay correspondence after purchasing items from a seller. The seller it seems posted a package to the wrong address and had the package returned to him/her. The seller then used this tracking number to inform ebay that he/she did post the item and had a tracking number. When I contacted the courier I was given a reference number for the case showing that the package was returned to the seller and signed as having been received by the seller and not me (the recipient). I provided all of this information to ebay who ruled in favour of the seller, ignored repeatedly the evidence I provided to them, and added insult to injury by removing my negative feedback from the sellers Ebay page. To date I am out of my money, with no product and no access to the money back guarantee EBAY advertises on their site. Further they have even removed the transaction from my account HISTORY. Thank goodness I have screen shots of it. EBAY IS ENABLING BANDITS AND ENGAGING IN UNLAWFUL ACTIVITY TOWARD CUSTOMERS. Below is the most recent correspondence from them:

Not only have you (EBAY):
1. Enabled a thief on your market place by refusing to refund me my money on your money back guarantee policy since I provided proof to you that the seller has the goods in his possession and also refused to refund or reship the goods but you
2. Removed my negative customer feedback without just cause and thus muted me as a customer with the right to give feedback on my experience and further
3. You removed the purchase transaction from my EBAY purchase history located in my 'private ' account

All of the above is tantamount to unlawful and unfair trade practices. As a result I have put my review including all details and copies of ebay documents on a global review page so that the world can see what EBAY.UK 's policy is to customers and EBAYS FALSE ADVERTISING OF THE MONEY BACK GUARANTEE to lure unsuspecting customers into a feeling of trust.

YOUR RESPONSE TO ME IS ABSOLUTELY UNACCEPTABLE AND UNLAWFUL!

Previous Message Follows

UPDATE

I tried again to contact ebay to right their wrong via messages from my account page and via telephone - they ran me around from one operator to the next until the final one hung up the phone. It seems to me that ebay's policy is to protect the sellers who bring them business thus the 'money back policy' they advertise is just there to entice customers into a false sense of safety. I told them that I would blog them - it didn't seem to bother them much.

So I took it a step further by putting in a complaint on my PAYPAL and escalated the matter immediately since I had tried communicating with the seller and ebay. The evidence is clear that the ebay seller is a thief and has probably scammed various people with this same tactic. I also learned that a number of them post empty boxes to your home so that they can show a tracking number and delivery + receipt by the customer. Bunch of scam artist they are. Nevertheless my claim with paypal went through and i PROVIDED ALL THE EVIDENCE TO PROVE MY CASE which was also sent to ebay- who ignored it. PAYPAL RULED IN MY FAVOUR. Will update when I actually receive the funds in my account.

THE EBAY BANDIT listed as living in Blackpool UK - a depressed seaside town - saw this review and attempted to spam my facebook business page with unintelligible and offensive language. Its amazing the extent people will go to steal other people's money. To you BURNSFESTIVALFUNFAIR - ( and you are lucky I haven't put your real name because I have that too) these are my final words:-

"THOU SHALL NOT STEAL!"
-------------------------

No Subject SR# *******2381

Hello Tricia, Thank you for writing back to eBay Customer Service in relation to the bag (item **************) you bought from "burnsfestivalfunfair". I am sorry to hear that the seller refused to refund you for this transaction though the item was returned back to them. Let me assist you with this. I have thoroughly reviewed all of the details of your case again today but please understand that, as previously explained, we cannot overturn our original decision, and we cannot grant your appeal because seller provided tracking showing that the item was delivered to your address. If you are wondering what your next steps should be in relation to this transaction, please refer to our previous emails on the matter. Remember you are covered with eBay's Money Back Guarantee programme once you meet our terms and conditions, for more information please see our page below; http://pages.ebay.co.uk/ebay-money-back-guarantee/index.html I understand this isnt the answer you were hoping for but I know Ive explained our decision clearly. I wish you all the best on eBay in the future. Kind regards, Mica D. EBay Customer Service

From:
Sent: 7/11/2016 7:14:25 PM
To:
CC:
Subject: Viewing your eBay seller invoice

Viewing your eBay seller invoice

[THREAD ID: 1-10NCET27]eBay Document ID: *******5001

EBay is committed to your privacy. Read our user agreement and privacy notice. Learn how to recognise fake (spoof) emails.

Copyright © 2016 eBay Inc. All Rights Reserved. Designated trademarks and brands are the property of their respective owners. EBay and the eBay logo are trademarks of eBay Inc., 2145 Hamilton Avenue, San Jose, CA *******.

UPDATE:
THREE YEARS AFTER i SPENT CLOSE TO US $200 ON THEIR SITESammy dress continues to say that they are resolving the issue and would refund me but has never done so. BUNCH OF THIEVES.

I was at a FB FOCUA GROUP in London and encountered another lady who was also scammed by SAMMYDRESS. She spent over US600.00 and got absoloutely nothing. She spent days calling their phone which they never answered.

Here is the lates correspondence they sent to my sitejabberinbox:
You disgusting thieves - I will continue to blog you until I receive my US$177.84 I spent on your bogus site and received no goods!
Sammydress h. Wrote: -------------------------
Tricia T. Wrote: -------------------------
No there has been no solution. I have received neither product nor refund. I want my money back (US$166.54) of order number M**************.

Thank you.
Sammydress h. Wrote: -------------------------
Dear Tricia,

Thank you for your recent message.
We apologize for the late reply.

Have you received the solution for your issue?

If you have any further question, please feel free to contact with us at http://support.sammydress.com/?lang=en
We will try our best for best service.
Thank you for your patience and understanding.

Best Regards
Sammydress Customer Service

Tricia T. Wrote: -------------------------
I spent US$166.54 and I expect to have a full refund of my money. I have also reported you to 'scambook' and will proceed with the investigation from their if my refund is not resolved via this route. My email address is *******@msn.com and my order number is M**************.

The only resolution I will accept is a full refund of my money or I will continue to report your company as I see many other people have done as well. Sammydress is gaining a bad name and son everyone will know not to buy from sammydress because of your poor business practices.

Dear Tricia T.
To better solve your issue, we emailed you in detail, please kindly check your email and reply.

Kind regards,
Sammydress.com

Below has been my correspondence with Sammydress for items I purchased on their site since 2013. To date (4/6/15) I have never received any product or my money back. I spent $US166.54. At first they kept telling that my items were shipped and to wait to receive them. Well its been 2 years and counting. I don't know what kind of mail service they have in China but I am pretty sure this is a scam. It seems they give random people gifts of clothing to post good reviews for them when in reality they are scammers. Customers BEWARE. Here is my most recent interaction with them concerning this two year old refund issue taht only received a response after I posted my review on here:
Ticket: AT*******
Post by: Admin(Josslyn)
Order Number: M**************
Subject: Urgent notification and refund for your order M************** from Sammydress
Message: Dear Valued Customer

How are you? We hope you are well.
Thanks so much for placing order with Sammydress.
Sorry to disturb you.

We regret any inconvenience or frustration that your experience has caused you.
We got your reviews on the website there are some issues with your order.
Please accept our apologies for any inconvenience caused.

For the inconvenience, we are willing to apply for refund for extra compensation firstly, is it acceptable?

Once again, we sincerely apologize for any inconvenience that may have been caused and we look forward to hearing from you.
You are a valued customer, and we are committed to providing you with the best service possible.

Best Regards
Sammydress Customer Service
Ticket Status: Processing

MY RESPONSE
Please send my refund. I have paid for product that I have never received never from your company. Let me know when this refund will be sent and the full amount.

Thank you.

SAMMYDRESS RESPONSE
Sammydress Customer Support At: 06/03/2015 06:26:44 PM
Dear Tricia,

Thanks a lot for your reply.

We refunded you 87.48 USD on 2013-12-13 17:10:42, please kindly contact your credit card bank to confirm the refund record.

For the package you havennot got, the three items are

Leopard Print Design Pumps For Women YK******* 18.40 USD
Leopard Slimming Leggings YJ******* 4.94 USD
Leopard Print Design Pumps For Women YK******* 18.40 USD

So the money we need refund you is 41.74 USD

Please kindly confirm your refund, so we can process it.

Sincerely,
Josslyn

MY RESPONSE

Tricia Trotman-Maraj At: 06/04/2015 02:54:16 AM
Dear Josslyn,
It seems that Sammy Dress takes pleasure in this scam that you are running. In the civilized Western world if you offer a product to a customer, charge their credit card for it and do not provided them with that product or service and keep their money it is considered a crime. It can be called theft, larceny whatever. To further add insult to this crime you continue to respond to the customer in such a way that you fall short on repaying what is owed to that customer time and time again - that is POOR CUSTOMER SERVICE. I demand my full refund that I paid to Sammy Dress. I did not pay Sammy Dress 41.74 but US$166.54 and I expect to recover every cent of my money. You provided no product, no mail service but just pictures and your claim that you paid for shipping of products which could be imaginary as far as I am concerned. You continue to claim that you issued a refund of 87.48 which can easily be verified. If that is accepted as truth then it means you still owe me 87.48 and not 41.74. I made this purchase from SammyDress since 2013 and we are now in 2015 and your company still wont do the correct thing. I will continue to blog your bad service until I am recompensed.