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The product I ordered was faulty. It took ages to get through to them to take my complaint seriously (the ticket arrangement is very impersonal) - it is almost impossible to speak direct, but eventually after many weeks of frustration I did finally receive an email from a human person and they refunded the full amount. It was hard work, but I did agree I would upgrade my rating for them from a 1 star. Thank you to the helpful lady who took the time to email me and took my complaint seriously.
* LightInTheBox attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Tricia N.'s review of LightInTheBox earned 5 Very Helpful votes
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The fabric and fit of the items I ordered did not live up to the description or my expectation....
I ordered 3 pieces of clothing. None of them fit-way too big. I tried to return them but they...
Dear Customer,
We sincerely apologize for the inconvenience. Please don't be worried cause we'll take full responsibility of that.
The supervisor of customer service created one ticket for you. Please contact her in this ticket and she'll definitely solve the problem. Please log in your account on a computer (not mobile). You can find your ticket here: https://www.lightinthebox.com/index.php?main_page=ticket_after_detail&id=14715728
Sincerely,
LightInTheBox Customer Service