Only after I posted a review was I offered any of my money back and actually - 75% of it was offered if I took my review down. I did in fact receive a full refund and must still warn people of this company. I was told my birth certificate would take up to 4 months to receive from the department of vital records in the state and was directed to a company called VitalCheck which costs 50% less than fastbirthcertificates.com and ships from the state/county you were born in 5 days. I would like to thank fastbirthcertificates.com for giving my money back but would not reccomend them for recovering or replacing birth certificates.