I have received bed bugs twice from Marriott Hotels: 1. JW Marriott Costa Rica; 2. Fairfield Inn & Suites Columbus Airport. Both times I received 20+ itchy bug bites and the hotels both acted like it was no big deal. No process in place. As a result, I had to throw my luggage away twice, have nightmares from those little bugs, and have scars from the bites.
To the credit of the JW Marriott, they did credit my entire stay. For Columbus, they comped one night out of two. The Columbus response is unacceptable. Time to start boycotting Marriott and going to Hilton hotels.