Trevor F.

I came home last evening to an empty package on my porch. I have never made a claim like this and have shopped with them for over two years! Below is the email that I received this morning:

"Hello,

After an assessment of your account, we've made the decision to not issue a refund for your items.

It's very rare for items to go missing and ASOS have therefore made the decision to not accept any further orders from you.

In order to take this further, we recommend contacting your payment provider to dispute any lost funds. Your payment provider may be in touch with ASOS and we'll be able to provide information regarding your account to support their investigations. Once they're happy this is a genuine claim, they may refund your account.

In the event further orders are placed, they'll be cancelled.

As we're unable to help you further with this, any emails received about this matter will be automatically closed down with no response."

THIS IS UNACCEPTABLE AND THE LEADERSHIP TEAM SHOULD BE CONCERNED. I have never made a public complaint against an organization but this one deserves public awareness as they have my $218 and I have no products and they are no longer willing to address. Is this even possible? Very disappointed to say the least