Trevor C.

Hello,

I would rarely ever write into a company to express frustration, as I know there are hiccup's and glitches in everything. However, my experience was so bad, I am seriously contemplating never using Amazon again. I have already told all my coworkers and they are shocked at what happened.

I went to purchase gift cards on my account from a few different cards to total up to $550 so I can purchase a tv stand.

Amazon of course locked my account thinking it was fraud, which I thought was understandable because I used different cards and bought many gift cards. I waited my 5 hours, changed my password, updated my info as requested and then tried with one card to purchase another gift card and that was denied. Amazon then tried to call me a few minutes later (I am assuming because of the suspected fraud again) but I wasn't able to take the call as I am at work.

I called back the number, and was told they couldn't help me as that was Amazon USA and I need Amazon Canada. Ok cool. Got transferred over.

When I got the rep at Amazon Canada, it sounded like a heard of mice on the end, I don't know how close those call center individuals work but I could hear everyone around him. He kept asking me to verify my CV number on my card, and then said I needed to update my info and everything is fine.

I told him I already did that, and nothing happened, I still cant order a gift card and now I am getting frustrated that this isn't working.

He then proceeded to tell me I was abusing him. I paused for a bit because I thought I heard wrong, and I said "What?" he then repeated "you are abusing me". I said "Abusing? I don't understand" I was seriously confused. He then said "Yes sir, abusing, do you not know what that means? You are abusing me"

I was so dumbfounded. I said I am not abusing you, I am hardly raising my voice. I am frustrated. He then said I was abusing him again. I was so mad I didn't say anything, I told him then I would write into his manager and hung up.

I beg of you to pull up that recording and see the absolute ridiculous nature of that call! The worst, most unprofessional thing I have ever encountered, and I have worked in customer service for years.

Amazon has lost so much respect from me. Highly disappointed.

Trevor Chorney