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Trent R.

  • 1 Review
  • 4 Helpful Votes
  • 0 Thank Yous

Experience: Real Estate

Member since January 2019

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1 Review by Trent


I noticed that I only got replies to my ad once my membership expired and I could only see who enquired about my room for rent if I paid my subscription again. I can see they send that lots of people are suitable fits for what I'm looking for but not 1 reply when subscribing. I think this site and service is a SCAM WITH A CAPITAL S. I get all the success for successful tenants of Gumtree. And it's for free.

Roomgo -. – Roomgo Rep

Thank you for reaching out and providing your feedback, I am really sorry you feel this way towards our website!

Firstly I'd like to apologize for any inconvenience that might have been caused when advertising with us if you kindly allow me to clarify how our website functions for you.

Let me re-assure you that EasyRoommate is not a scam but a genuine classified site that has been operating in the flat-sharing business for over 16 years and present in more than 26 countries around the world, making us the biggest house sharing community in the world.

We do not have any control over the number of your matches as this depends entirely on your ad and search filters. We also do not have control over the timing when your matches respond to you. I am sorry to hear that they did once your Premium Membership had expired though.

Please bear in mind that even if you are a Basic Member you can still view the messages that your matches had sent you and view their ads, as this is completely for free. The upgrade to Premium is merely a contact method that grants the user unlimited contact to all the users on the website.

As for the response rate, it is worth mentioning that this has been quite low recently due to the Holidays season. You might have to wait to hear back from your matches as not all users access their accounts every day. However, we do send notifications by email whenever you send a user a message to alert them accordingly.

We would gladly assist you further in your search if you get in touch with our Customer Services Team on frank@easyroommate.com or else by calling us on +44 203 695 8756 from 8.30 am to 6.30 pm UK time.

Wishing you all the best of luck in your search and future!

Trent Has Earned 4 Votes

Trent R.'s review of Roomgo earned a Well Said vote

Trent R.'s review of Roomgo earned 3 Very Helpful votes

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