Travis M.

This is the gold standard for how brick and mortar retail should operate in 2013 and beyond - a seamless buy online and pick up in store experience. My order is always ready for me (unlike some competitors who mark your order as ready, and don't always pick it before you get there). Great job HD!

Really the best website of it's kind right now. The site is easy to navigate and the mapping feature is very helpful when we're trying to zero in on very specific area. The full access is a little pricey at $90 a month

It's hard to separate contractor interactions with the actual website itself, but the redbeacon site is a solid tool when looking for pros. I had a bad experience with one of the subs we found through the site and redbeacon was quick to make it right and stood by their guarantee. The website can be a little slow, and get hung up from time to time which is why I took one star off. Overall, as long as they keep growing their database of contractors, they have a great product.

Great compilation of the hot stories of the day, but lately has started to take a more biased approach to hot button issues. I would like to see a little more diversity in viewpoints on the site.

I submitted a bid to get the lawn mowed at my house, and even put in additional tip to try and get the job done quickly. When it hadn't been picked up by that evening I went online and added another $4 to try to speed it up. I was very confused to wake up to a refund the next morning with the owner's note: "Note from merchant
Customer lied on order. Property over 10,890 sq ft. Order cancelled and refunded, customer banned, do not order again"

Talk about unprofessional! I think this company must be run by a 13 year old. I played their game though and submitted a helpdesk ticket explaining how I had come to the size of the lawn: "The total lot is 75' wide by 200' deep (15,000 sq ft). On the lot is a house, a detached garage and workshop, a long driveway and additional parking pad, and a large deck (700+ sq ft) so total grass area should be less than 11,000".

I of course never received a response. I went on their facebook page and asked if they had an update on my ticket and gave the ticket number, but that was deleted. I don't know what's up this guy's butt, but you should steer clear! Anyone who runs a business like that is not someone I want to give money to!

EDIT:
The site owner's response shows just how childish they are. Did not work with me to resolve misunderstanding, and did not refund the rest of my money until I repeatedly asked for it. The fact still remains that I paid MORE than their highest sq footage tier in the base ($19) + tips. I obviously wasn't out to scam anyone.