Travis C.

I am contractor and I used thumbtack for extra work for the last 2 years. I had a good experience at first but then I my account was frozen for a month because they needed to run a background check. I couldn't bid or get into my account to retrieve my customers information. I called customer service numerous times to find out why they froze my account only to never get an answer and to be hung up on several times with no call back. After they finally reactivated my account, they then deacctivated it again 6 months later to do the same thing. I have tried to get a manager on the phone several times but I all I get when I ask is chuckles like their is something funny about asking for a manager. Im starting to think thumbtack is run by a couple kids out of their basement. Contractors, don't put to many eggs in the thumbtack basket cause they don't care about you or your business. Which is odd because they are always asking me to refer contractors for free bids?