Traveller W.

Horrible experience with their customer service. I needed to change my flight dates or cancel it depending on the costs for the dates I was looking into due to a medical appointment falling in my flight duration, they would ignore my requests for the dates I requested THREE TIMES. It took three emails referencing the dates requested before they would get me cost estimates for the dates. And even despite that, they still only got me the cost estimate for 2 out of 3 dates. Additionally, they would say that they had contacted me over the phone to discuss options when this never happened. NOR did they even have a phone number to contact me on file. They are the most unprofessional travel agency I have ever dealt with. In the end, I could not even cancel my flights since the costs difference for the dates they provided was ridiculously over budget (an additional $1200-$2200) I requested to cancel (my flight is in Apr 2018). And despite this request being sent starting from end of Jan 2018 and going into Feb 9,2018 (that's how long this whole process has taken). They told me the airline flights are non-refundable... despite how on the airline cancellation policy, it said that any flights cancelled in that timeframe should be refundable... JUST A HORRIBLE COMPANY. HORRIBLE CUSTOMER SERVICE. COMPLETELY RIPPED ME OFF. I WILL NEVER BE USING THEM AGAIN AND WILL BE TELLING ALL MY FRIENDS AND FAMILY.