This company has been around Forever, I would think, especially at Christmas time a Manager would be on staff helping run the store. I purchased 2 items in store. There was no organization as to filling out forms. No organized line. One lady behind me had the font book in her hand, so no one else could look at it. The purchase took way too long at the register and the staffer was confusing af. Today I called to see if it's done, spent 5 mins on the phone while they looked but couldn't find it. Now I'm waiting on a call back.