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1 Review by Tracy

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I understand that I pay up front, but a few hours later I get an email telling me that it was a failed attempt on their end to fulfill my order due to high volume of requests. Instead of refunding me, they basically forced me to upgrade and pay more for another room. I asked if I can cancel the whole thing, the rude agent said it is not possible because she just looked up the "alternative" room for me. Even though I haven't gone through the complete process yet, I am obligated to pay the difference AND give my cc info again. I asked if I am guranteed this 2nd room, she said no.How is that possible? Is taking money first then book at their leisure their company M.O. ? This will be the last time I use them!

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