I've had nothing by great customer service from this seller. She states all the details in her pamphlet and even gave a cell phone number for any questions her customers may have. Something I really appreciate is that if you decide to add / or change any details on the order before it's processed, you have the opportunity to request that change. You can't really do that elsewhere. She's been great with communication and is very kind! I feel that she's had some pretty tough customers who have taken the anxiety and anger from losing someone close to them out on her. I appreciate all she does for us and her work is beautiful.