Tracy B.

I made an order online for my mother. Once I received the order I had to return some items. I decided to pay the extra money and use USPS. It is now towards the end of February and I have yet to receive my refund. I spoke with several people with customer service and they seem so nonchalant as if this poor customer service is the norm. The received my return on 1/25/21 and here it is a month later. If I could give them a negative zero it would be colder than Texas is right now. I could understand if customer service were a little more understanding and concerned but NOT. Never ever will I purchase from them again in life. Not in the store or online because they don't deserve my hard earned money.

Purchased a Health 101 book and summer school was two down out of a five week course. I was told to return to sender and they would gladly send my money back. I wrote RTS on the package after 3.5 weeks of purchase. Some how Textbook heads delivery service through a third party is allowing them to get away with keeping the consumers money. I am out the money and the book. I used Paypal and to know avail they $#*!ing suck as well because they didn't protect my credit. I have escalated this the BBB and am waiting for a response. If I could rate them a negative zero I would. DO NOT USE TEXTBOOK HEAD for anything.