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I ordered a wheel and on Thursday morning they said that the wheel will ship the same day so I over night the wheel. On Friday it still did not ship so I called and they said that it will be delivered on sat morning and it still did not ship so the next time to get the order will be Friday and when I called to complain about this they transferred me to 6 different departments. This is the worse customer service that I have seen. I have no plans to ever do business with this company again. They said that they will credit the over night charge but that does not make up the wages I am losing due to the wheel not coming on time. When you are told twice that this will ship and arrive on a certain day they should make sure that it happens.
Tracy B.'s review of CARiD earned a Very Helpful vote
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DON'T BUY FROM THEM, PARTS ARE NO GOOD, RUTURNS ARE NOT ALLOWED. IF YOU ASK FOR A RETURN A...
Dear Tracy,
I am sorry to hear about you negative experience with our custom wheels department. If you can tell me the order number I will escalate the case to our wheel manager to rush the process, find the best resolution and provide you with the appropriate compensation for the delays. Please, get back to me at alison.rh@carid.com, I will help you right away.
Thank you and have a great day!
Sincerely,
Consumer Relations Team at CARID.com