Tracy B.

I received an email offering 30% off any full-priced item and free shipping for an online order. I was close to meeting my Extra Care rewards so I got online and ordered a common beauty product, LOreal Age Perfect Cell Renewal. The cost was 25.99 and so I would have received $7.73 off and free shipping. There was no problem checking out, no notice of being out of stock, but a little while later, I received an email stating they could not fulfill my order and no reason given. I called customer support and was on the phone for 45 minutes and put on hold several times. They could give me no reason as to why my order could not be filled. When I was told they were going to contact their receiving/shipping dept. and I would hear back for them, I politely requested a rain check. After being put on hold one more time, Chris, the customer service representative came back and offered me $10 off my next order - this did not include free shipping. This was not an equivalent amount of my order. After some questioning about it, I found out I would have to call customer service to place my order if I wanted to receive the $10 off my next order. Chris apologized for forgetting to mention this, ahem, little fact. I believe this is very bad business. You all can make your own judgements about their business practices - but to me they seem a little on the shady side.