Tracie K.’s Reviews of Goldbelly & more

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Food Delivery

7/6/17

Don't ever use this site, they have zero customer service and I paid extra to have something delivered for next day and it wasn't! Still trying to get in touch with someone from there but no phone number and they don't return an email this is horrible service do not use and they give the brands they represent a bad name

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Thank you

Melissa D. – Goldbelly Rep Over a year old

Hi Tracie- I'm very sorry to hear you about your negative experience, but I assure you we care very much about our customer service. Our focus on customer service is the main reason we handle all of our customer support in house, rather than farming it out for cheaper overseas. Our entire support staff is here in our primary office. Additionally, I'm not sure why you had issues receiving a response from our team via email as our average response time is under 18 minutes. If you still need help with the issues you faced, please feel free to reach us message us directly through Sitejabber and we'll get it resolved for you. Thanks!