Tracey S.

Etsy is run by jerks! Jason Seger, one of the owners and in charge of Legal has no brains and no integrity. The Integrity team is just set up to hassle sellers and ignore buyers. I was a seller until 10 days ago with three shops and making a full time living off of Etsy. I bent over backwards to help my customers. Etsy allows customers to leave negative feedback for items a shop can prove were received with no recourse for the seller.

Etsy shut ALL of my shops down with no warning in two of them because they claimed Pandora.com was complaining I used their name in listings for jewelry. I had Pandora write to Jason Seger at Etsy legal giving me permission but Jason will not even respond. He left all my shops closed and even pretended to have further complaints and to 'remove' offending material a week after the shops were closed. He will not answer emails at all and the Integrity team will not either. I cannot access my orders to fill those that had paid before I was shut down abruptly.

I had someone 'complain' my items were not handmade and had to go through a huge process of taking pictures while making some lace gloves with a deadline on EASTER! Finally the rude person closed the complaint but she was so stupid, she did not understand enough about sewing to know I was making the gloves by hand even with 47 photos.

As a buyer, Etsy will not help you if you do not get an item. You have to file a chargeback with your bank. I had two shops shut down and never got a product but Etsy did nothing about it. They are very dishonest and do not follow up with good customer relations both for buyers and sellers.