I made a purchase, it didn't arrive when it was supposed to so I sent an email. The response was UPS messed it up here's the number. Not that short but, said to me, not my fault you deal with it. No sorry, no further information. A blow off. That's how it felt. When I responded upset, not understanding how UPS could screw it up when all the info came from them (my address was wrong) The response I then received was very rude and insulting. This Dan Hall is the owner so I guess that means he can be ignorant and rude with out a worry. There are only a few employees, now that I researched, and I think he really needs some lessons on what customer service is. Had he spent a few extra minutes on that first response, we are sorry for the inconvenience, unfortunately now you need to be the one to call UPS to change the address since it is addressed to you. Etc. Etc. Etc. I wouldn't have felt blown off and wouldn't be writing this review.