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Tracey H.

Contributor Level

Total Points
86

1 Review by Tracey

  • NewChic

8/27/18

It's been over a month since I ordered a shirt from this company. It shipped the day after I placed the order but it never came! They said that there is no tracking on it. Their Customer Service said they would investigate it and it would take another 3 weeks! I just want order cancelled and money back. How can your logistics department investigate where it went if there is no tracking on it?!?! They offered me 100 points as a courtesy (whatever that is) but I'm never ordering from them again.

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Newchic N. – NewChic Rep

Dear Tracey H.,

Thanks for your order and we are sorry for the inconvenience caused.

After you placed the order, you can log in Newchic account and check order status: My Account -- View Orders--My Orders--Order Details
https://www.newchic.com/account/orderlist.html
Please be noted that if you choose Flat Shipping as the shipping method, your order would be shipped out without a tracking number. But we still can investigate with the logistics company under the information in the system.

Sometimes, the order might be delayed, due to poor weather, necessary customs procedure or standard processing time in post office, which are beyond our control. We usually have a buffer period for orders that are taking longer than normal and we find most packages arrive during this buffer period.

For further assistance, please contact us and give us the order number. Below is the link.
If access via the computer:
https://www.newchic.com/Contact-Us-hc10.html
If access via the phone/mobile:
https://pwa.newchic.com/customer-service.
We will do the best to help you.

Best regards,
Newchic team

Tracey Has Earned 6 Votes

Tracey H.'s review of NewChic earned 6 Very Helpful votes

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