Tracey B.

I have purchased several bikinis from Pinkcolada.com.
It took a couple of orders/returns to get the sizing right for my body type. International returns always stress me out and are often difficult, but it needed to happen to get the right size for me...

I had a GREAT experience with my three orders (and two exchanges for size/fit) with the team at Pinkcolada (my assistant allocated was Jenny Pham). Quick to respond, solutions offered, friendly professional replies. And the bikinis are wonderful quality. I would absolutely order from them again :)

Problem 1: Deceptive. Markets itself as an Australian company/domain, but this is all in China. I would not have ordered if I knew due to the trouble I have had with other Chinese factories/returns.

Problem 2: I ordered size 42 dance shoes (AU/NZ/US 11). They did not fit. They were more like a size 40-41 and not wearable.

Problem 3: shoes required for a specific date. I ordered with many weeks buffer and customer service guaranteed my delivery by a certain date, and I paid a huge shipping express shipping cost (similar to the price of the shoes) to ensure they would arrive in plenty of time. Item did not even leave the warehouse by my delivery window.

Problem 4: being China and not Aus like the website implies, the cost to post back was more than the cost of the item. No satisfactory remedy offered by jjs house, just the run around. I would never order from this company again and suggest you pay for a local business, or at least one that will promise to remedy any issues that the company themselves has created.