T R.

Ordered paw print shoes for my mom for mother's day. Paid almost 3x the price of the item to get here on time. Needless to say, it did not arrive. I emailed 5 times prior to Mothers day to get an update and find out why, only to be ignored. Did online chat with them the following Monday, only to be disconnected repeatedly, told that Fridays don't count as a day of the week even though they do in fact work on Friday. Finally got supervisor David. He was incredibly rude, refused to connect me to someone above him. He asked me to forward the email proving I should have received this on Friday, which I did. Then David said that he didn't care what I sent him, he wouldnt refund me my shipping costs and it was not his problem. David told me, as far as I am concerned, he is the ultimate word and even though he does have bosses above him, flat out refused to connect me to one. (i do have screenshots of our conversation). He said its up to him only about resolving my issue, and he wasn't issuing a refund. Tried to disconnected myself and get someone else, and he told the 3 people working below him to refuse to put me to anyone else. Then he told me that i need to stop contacting them, as he has already explained that he is the ultimate word there, and wouldn't assist me any further.
Absolutely horrible customer service. I would NEVER buy from them again, and will tell everyone I know not to either.