Thumbnail of user tp662

T P.

Contributor Level

Total Points
80

1 Review by T

  • Fitness Superstore

8/7/21

BUYERS BEWARE! I have had a Body Craft Rower for quite a few years and was told there really wasn't anything to replace on this rower so it should last a long time. With frequent use, which is definitely the objective, it eroded and became so noisy that it wasn't usable without being fixed. Back in 2020, I reached out by calling the store in Avon, CT and talking with several store managers (they cannot seem to keep them) and the Director of their Operations. A service rep came to assess the situation and order the parts which took months to come in. The part finally arrived and we scheduled a return visit, which was cancelled by the company OVER AND OVER after I rearranged my schedule to accommodate them. Finally, someone showed up…BUT…the same guy came back (I thought with the part) and when he returned from the room where the rower was he gave me his assessment again and told me I needed to order the same part all over again. He did not realize he was even here before. After many more phone calls to try to resolve this very frustrating experience, I asked for my money back altogether so that I could just go buy a new rower. We are now in Aug of 2021, many phone calls, text messages and emails and guess what? No refund! DO NOT BUY ANYTHING FROM THIS COMPANY. They are not a Body Craft Dealer and have the worst customer service I have ever seen. They are rude, unresponsive, disrespectful and was not able to either fix the rower I paid big money for OR issue a refund on a service they never provided. UTTERLY RIDICULOUS!

Service
Value
Shipping
Returns
Quality

T hasn’t received any votes.

T hasn’t received any thanks yous.

T doesn’t have any fans yet.

T isn’t following anybody yet.

Empty.

Similar Reviewers on Sitejabber

Thumbnail of user zub2612
2/16/24

If you enjoy being scammed and treated like dirt, then look no further than Fitness "Super"...

Thumbnail of user bankssteve37
11/28/23

This company allow employees to sexually harass staff and sack anyone who raises this as a concern.