Toya S.

First of all, Orbitz doesn't even deserve a star period! But unfortunately I have to give a rating. I have never purchased a flight without travel insurance (because anything can happen) whether through another travel site or straight through the airline. So when I purchased two $292 dollar tickets back in September 2018 and the $40 per person insurance, I just KNEW my purchase would be protected. Unfortunately with Orbitz, if you cancel your flight for any reason other than a medical emergency (has to be documented), death, jury duty or anything like that, you will not get refunded. Plus the fact that I purchased AA flights (which charges a $200 per ticket restocking fee upon cancellation) made matters even worse.

So after an hour on the phone with a representative and then their supervisor, it was agreed upon that I would at least get the $92 per person back (provided I purchase two tickets again on the same airline with the same person within a years time) because this was my first time using Orbitz and I guess they were empathetic this particular time. Well, today I call to redeem my $92 per person using AA for my boyfriend and I and I was greeted with the same foolishness! Again, I had to talk with a supervisor, explain what I had previously been told and this fool tells me that because I'm trying to book basic economy for this flight instead of the original main cabin I had booked back in September, I wouldn't be able to use the $92 per person credit because AA doesn't allow downgrades.

The level of DISGUST & DISDAIN I have for ORBITZ is astronomical! I hate this company with every fiber of my being! I lost over $600 on that flight purchase back in September after saving for 3 months for those tickets. They have no empathy for hard working individuals. This company is disgusting. Then the supervisor has the NERVE to tell me that if I purchase the tickets, and something happens where I have to cancel the flight, the exact same scenario will likely occur. I can't with this company. Please, please, please, heed this warning and DO NOT PURCHASE AIRLINE TICKETS FROM ORBITZ OR AMERICAN AIRLINES! You will be sorry. TRUST!?