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Toya A.

  • 1 Review
  • 0 Helpful Votes
  • 0 Thank Yous

Experience: Art & Design, Business

Member since September 2020

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1 Review by Toya

Worst customer service ever! I purchased the pro package in march of this year. Everything seemed fine. Then in June or July I noticed I was no longer a pro member anymore (which I never canceled) but they have been taking 12.95 out of my account every month. I've emailed them several times and they take over 10 days to respond and they said they cant find my account. I have 2 and they claimed they couldn't find either. They wanted me to jump through several hoops just to prove its my account etc. so I'm asking a question which took over 10 days for them to respond in which I didn't noticed they responded until 4 days later. And because I "failed to respond they CLOSED MY TICKET" I told them its unfair seeing that they take over 2 weeks to respond and close my ticket after only 4 days? I've just decided to stop payment because they are nothing but a SCAM!

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