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Touseef S.

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1 Review by Touseef

Verified purchase

I was to receive a payment from my customer. It was 14500$. First they hold my funds for more than 30 days. I called them, no proper response at all. Then they blocked my account & said we can't do business with you. I ask why? And more importantly my funds are still in payonner. There is no refund or bank transfer. There is no way to contact them at all. I mean what the hell man. It's 21st century and we are being robbed.

Payoneer T. – Payoneer Rep

Dear Touseef,

Thank you for your review. We regret to hear that your account has been closed and apologize for the inconvenience this has caused.

Please be advised that Payoneer operates in compliance with the international financial business regulations and under no circumstances would we close a customer's account without a valid reason.

At Payoneer, we regularly review customer activity in order to keep our payment platform safe for everyone. When we notice some of the activity that has gone against our Terms and Conditions, as a regulated financial business we are required to stop offering our services.

We understand that your account closure might have caused difficulties, however this decision can't be reversed.

We hope for your kind understanding.

Anna from the Payoneer team

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