Toss L.

OSA Living is the worst! Made waste my trip cabbing down there! Wanted to look at the item before purchase so I enquired on what time I could head down the their warehouse.

I checked with them their opening hours and was told that they that they could only update me the opening hours the day before.

After the the person claimed to update me and failed to, I had to check the opening hours with the person. I was told that they would open about 2-3pm till 6pm. I reached early at 2+pm and asked to be told they'll take an hour. After that I was told that they would reach at 4pm and ask me not to wait.

What is this!? Purposely wasting my trip and time?

Pm me for photo details.

OSA Living is the worst! Made waste my trip cabbing down there! Wanted to look at the item before purchase so I enquired on what time I could head down the their warehouse.

I checked with them their opening hours and was told that they that they could only update me the opening hours the day before.

After the the person claimed to update me and failed to, I had to check the opening hours with the person. I was told that they would open about 2-3pm till 6pm. I reached early at 2+pm and asked to be told they'll take an hour. After that I was told that they would reach at 4pm and ask me not to wait.

What is this!? Purposely wasting my trip and time?

Being new to the $1 Lucky Draw promotion, I decided to check with the customer service on how it works. I was told that I would get a $1 refund if I wasn't selected. The staff did not mentioned that the refund was in shopee coins and vouchers that will expire within days.

I had to take the initiative to check with the customer service again only to realised I won't get any cash refund back after spending $4. Emailed shopee, they changed 5 representatives without informing me. All I got was sorry and things along the lines of nothing they can do. No offer to compensate or anything!

When I asked them if there is anything they can do, they told me that's not how it works. Wow, your customer representative miscommunicated and now I don't get my rights as a consumer? This is how it's supposed to work?

Cheated me of $4 in total! Scammers!

Charged me $1 for no reason, asked if they could get back to me by today, customer service agent avoids to answer.

Tosses me like a ball 3 times despite my explainations. Got transferred 3 TIMES, 2 agents ignored my request (my request was simple - ask them to listen first or please explain to your colleague so that I don't have to explain for a 3rd time). BOTH GOT IGNORED. Transferred me without my consent and despite my protests. 3rd one ignored my question of getting back to me on the same day. Thanks for listening and transferring despite my protests, John!

Their system is laggy in processing payment. Unable to process my payment and cancelled my order.

Then tosses me around like ball between merchant and agent.

The agents don't care about your issue. They'll just apologise and eventually if you don't take it, hang up on you. Thanks for enhancing my experience, Muy! Even the merchant is more patient and nicer than their agent.

Their agent's way of handling frustrated customer is by hanging on them! No point trying to feedback cause they don't even have an official email address for customers and claims that their hotline is full.

Best customer service experience woohooo!