I shop at h&m sometime, but mainly in stores. I placed my 1st online order with H&M on a Thursday, today is the following Thursday and Ive just received my order confirmation! I called in to get tracking information the Representative I spoke with was rude and unable to provide me with a valid tracking number. I will never shop with H&M after this experience.The representative blamed ups for my tracking number not come up with results and his words like I said ups needs to update their website Drew B was his name