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Tony W.

Contributor Level

Total Points
85

1 Review by Tony

  • Amazon CA

1/30/21

Ordered a piece of electronic equipment I need for work from them and it is clear from the delivery picture that they have delivered to the wrong address and I cannot find the package at my neighbours' doors. Tried to chat with them for an immediate replacement or refund so I can order a new one, but they keep telling me, repeatedly "to wait a few days in case the package arrives and for them to complete the investigation", even though it's clear that the package was not delivered correctly. I asked to speak to the supervisor and got told the exact same thing, that "they cannot do anything at the moment and I have to wait." I tried to reason with them but they ignored me for 10 minutes straight, then came back and gave me the exact same response. It is ridiculous that my package is further delayed for the mistake on their part, and that they didn't even sound apologetic or offer me any form of compensation.
Then I called them and the customer service person immediately offered me a refund after checking the system. So if you want something fixed, just save yourself some time and call them instead, skip the chat.

Tip for consumers:
If you need something fixed, skip the chat as they are unprofessional, and does not solve your issue. Call them instead

Products used:
Electronics

Service
Value
Shipping
Returns
Quality

Tony Has Earned 5 Votes

Tony W.'s review of Amazon CA earned 5 Very Helpful votes

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