My husband contracted covid in Jan 2021, emailed his primary hoping to get at least meds to aid him as he has a-fib heart condition. Was not looking for a 2 hour turnaround, but his doctor, Dr. Paul, never ever contacted him. Three days later with myself and daughter advocating for him as he was too sick we got another dr. at Kaiser to prescribe meds. I am not with Kaiser and I got help as I contracted covid within 24 hours. He went to the ER at one point, but I believe the worst was over and he was offered no treatment. However, they told him he had diabetes and had had it since June when his blood sugar was over 300 and at the ER was 330. His primary missed this as well and failed to tell him he was diabetic form June to Jan. Needless to say we have switched primary care physicians. Kaiser is has slipped horribly since he first selected that plan and I believe they absolutely no longer deserve their 5 star Medicare rating. To be fair the doctor he finally got help from (late in the game) really helped him via telecon and scrips, now couldn't his primary Dr. Paul do right by him absolutely no explanation no contact really poor on his part. Filed a non-Medicare grievance and was told simply oh well he finally got help and will let the team know about his experience - no action taken. Should have filed a Medicare grievance but didn't and didn't know he was not given any diabetic help when he first became a diabetic and as a result now has diabetic retinopathy, which may have been avoided if he was given care and meds sooner. Kaiser in our opinion caused him harm, not help.