I have used Rover several times to board my dogs, and generally, the experiences have been good. The sitters have always been good to my dogs and one time my dog actually seemed depressed because he did have his friends to play with when he came home. But here's the problem: for most of the sitters, this is not their full-time gig and sometimes life happens. I had scheduled a sitter for an upcoming trip. Two nights before I was scheduled to leave, I received a text that one of the sitters had been hospitalized and needed to cancel. While I do not place any blame on them as this was no fault of their own, I was left in a huge lurch to try to find another sitter at the last minute as there is no contingency for an issue like this. I tried 3 different sitters - one never responded and another responded several hours later to say that he was booked in spite of the fact that his calendar said that he was available. The third option did respond and said that he would be available. He asked if we should meet first or go ahead with the booking. Since this was an emergency, I said we can forego the meet-up and book. After that, I never hear back from him. I sent a follow-up text the next day to verify that we were still on schedule, but nothing. I became desperate and started calling around to kennels, which were all booked. Fortunately, a local vet took pity on my situation. They had an extra-large kennel normally reserved for very large or multiple dogs available and they let me board him there. Just after I had done this, the sitter who had said he would board my dog said (and I quote) "I won't be able to watch him anymore, the wife said no :/" . Wow. I don't even know what to say to that. Bottom line, for most of these people this is not their primary source of income, so there will be a lack of professionalism. As well, if your booking is canceled, you are left to your own devices. You are better off boarding with a professional so that you know your reservations will be upheld and that your dog is being attended to.
Hello Tony, I am sorry that you are not happy with our delivery time frame. We advertise that all orders will be delivered within 4-10 business days or shorter, depending on the delivery method that the customer chooses at checkout. We hope that you give us another chance in the future and choose the delivery time frame that best suits your needs.
Thank you,