Tony N.

Purchased a Truck Carpet, Arrived Covered in Grease. Contacted RockAuto.com and sent them photos. Response was: "I can see some small grease marks, but only on what appears to be the bottom rubber/plastic portion of the carpet. If you can demonstrate that there are in fact grease stains covering the top of the carpet, we can move forward with a resolution, but as it stands, we would not be able to send you a replacement." I sent more photos showing that the entire carpet was in fact covered in grease - no reply. Their customer service is anti-customer and they find it acceptable to send BRAND NEW automotive carpets covered in grease. They are very slow to reply to me and I had to go so far as to open a paypal claim. Absolutely miserable shopping experience, and worst of all, their refusal to take the return and supply me with a clean carpet is delaying my project as my only free time is over the weekend. This was my first and last time EVER shopping at RockAuto.com. All the positive reviews I see here must have been paid for, because when you have a problem with a $200 carpet, they treat you like absolute garbage. That and I paid $55 in shipping for my order because this company decides it is going to ship from 3 separate warehouses. Absolute incompetence.

Houzz is blatantly raising prices just before black Friday. Typical. I was in the process of making a $1100 purchase. I went back to my cart and the item magically went up to over $1800. Ridiculous and shady, but typical big business profiteering tactic. I called customer service to give them a chance. I was "helped" by some loud, very nasty woman who made many excuses as to why they would not honor the original price, and she spoke over me numerous times as well. Steering clear of this terrible, shady, company and their horrid employees.