tony m.

I will never use this company again...!

What an absolutely shambolic company.

I've used them before for my business and the service has been average to say the least.

For my latest order it was for my home and they have basically called me a liar twice.

I first made my order for a freezer on a Sunday and it was a premium of £24 to get it delivered the next day on the Monday...
I get a call from them telling me it wouldn't get delivered until the Tuesday even though I'd paid the premium. The person on the phone assured me I was wrong and he conveyed I must be some sort of half-wit to think it would be delivered the next day.

As we urgently require the item i agreed as long as it would be delivered the very next day ( to avoid confusion I arranged it to be delivered to my very well advertised office with lots of staff there to receive it) How could anything possibly go wrong...!

Well here's how... the driver called me at 11:00ish on the Tuesday and said he'd be 30-40 mins. I told him great and gave him the company name and he confirmed the address... fab I thought... 2 hours pass and nothing... So I called my office and they said they had heard nothing.
So i return the call to the driver and after 3 attempts he answered the call. He then tells me he rang the bell and was told "I'D GONE TO LUNCH AND WOULD BE BACK IN HALF AND HOUR" What a Liar... Firstly I was 50 miles away in Dartford and had arranged of the delivery at my office as i knew it would be staffed...

Even if he went to the wrong address why didn't he call me again... he had my number...?

Well, that's the delivery driver for you... So, I then called Appliances Direct on their premium rate number and after about 10 minutes of options I get told the lines are really busy and they'd give me an automated call back. So, I pressed the option and guess what? That's right... have you guessed? YES. NOTHING...

So my partner called today to try and get it resolved and as I'm getting bored with writing now I'll just tell you what was said.

"the driver turned up at the wrong address"
"you weren't there"
"that's your fault, so tough luck."
"we can deliver it next Tuesday"

Never ever use this company. Customer service 0%

Tony Miller