Tony L.

Accurate website displays and easy to order. However >>

Have to report IvRose did not confirm shipment. Waiting in the dark about when or what will ship. Out of the blue, pleasantly surprised package arrived. No packing slip inside - Don't know how they record what was sent, or remedy any discrepancies. Fortunately it seems everything ordered was delivered without prior notification, which a mail order customer would appreciate after the automatic initial acknowledgement of order/payment received.

HSN is dedicated to good business practices. My latest purchase was tracked to delivery - but UPS did not leave the package at my address - do not know where it went! Thought HSN was sending a replacemen; but ten days later, my follow up phone call discovers they were on investigation mode, have not acted yet. They finally did send a replacement. The Curtis Stone Dura-Diamond and stainless steel ware look excellent.

Three week transaction> Nov 18 order confirmed, Dec 6 final arrival. Merchant is not going to bend backwards when merchandise is insured; meanwhile delivery drivers make mistakes. At least I do appreciate having someone on the phone to placate my
Consumer experience.

Very pleased with quality of top glass breaker pen. The waist pouch is smaller than envisioned but is useful and compact.

Not only that, got a welcome alert from "Customer Approved" before expected delivery.