Bought a SIM in Italy from Wind - AU$ 37 supposed to have 300 minutes plus SMS
After 2 weeks, ran out of credit, only made around ten local calls and a 20 second call back to Australia - tried to find out - called at their office, system down, they say, unable to help. So I bought another E15,( AU$23). After three days I got a message that they had transferred E 10 (AU$15) somewhere and I was down to around $AU$7, which lasted about a week. I had to buy more credit. I went to their local branch, just before I left Italy, to find out why a simple SIM which I had used to make perhaps 30 calls in all ended up costing me nearly AU$80 for 30 calls at the most. Their system, they say, was down and they were unable to help me or explain. Hopeless rip off.
Thank you Tony! We are doing our best and Zisis thanks you as well!