Tony H.

During the recent Thanksgiving weekend - Cyber Monday, Freeshipping.com offered 20% cash back instead of the usual 10%, so I made multiple purchases of amounts ranging from $20 up to $1250. For the larger purchase amounts I took screen shots of the ordering process. Of all the orders I placed over this weekend, the largest purchase was not credited to my account $1250. 97, excluding tax $1149. I should have received $229.80 cash back for this order. After a week of not receiving the credit, I contacted Freeshipping.com, I sent them 3 forms of proof of this order transaction through e mail. The first was a screen shot from the website I purchased from ABT Electronics, showing the order confirmation page. At the top of the screen shot, there's 3 tabs, the 1st tab states "Home| Freeshipping.com" the 2nd tab states "ABT Electronics| Freeshipping.com" and the 3rd tab states "ABT - Order Confirmation. The 2nd form of proof was a screen shot of the e mail order confirmation received from ABT Electronics, the 3rd was a screen shot of the rebates section on Freeshipping.com, this shows the date I made the purchase. After viewing my proof, a Freeshipping rep stated this:

"Hello, The documentation has been received. Thank you! From reviewing the order we are not able to directly locate a reason on our end that would negate the cashback from being reported. Keep in mind each retailer has their own restrictions and tracking records regarding cash back purchases. So we have sent a direct inquiry to the retailer regarding this purchase. If the retailer is not able to locate a reason on why the purchase was not added then you will see the cashback for that purchase added to your savings center in the next 2-8 weeks. Please let us know if you have any other questions or concerns in the meantime. FreeShipping.com Customer Service"

The above is freeshipping.com confirming they can't find a reason why my cashback wasn't reported after viewing the proof I sent.

After 8 weeks of waiting, no cash back credit received for this order, I contact Freeshipping.com through e mail, and now, a different rep tells me this:

"The retailer had reported the purchase as Conflict: Order credited to other publisher."

The Freeshipping.com rep will not answer direct questions about this, but basically it states, ABT Electronics gave the cash back credit to an unknown cash back site, so Freeshipping.com can't pay me the cash back, unbelievable. Even with the proof I provided, this is how they treat a customer of 4+ years. If you're planning on subscribing to Freeshipping.com, take note of my recent experience, and proceed with caution when purchasing large priced items, as you could be denied your cashback for any reason the retailer gives, and end up losing $100's of dollars.