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Tony"Tony Hensler" H.

  • 2 Reviews
  • 6 Helpful Votes
  • 0 Thank Yous

Experience: Clothing & Fashion, Business, Baby & Kids

Member since December 2013

  • Reviews

    2

  • First Reviews

    0

  • Thank Yous

    0

  • Fans

    0

  • Profile Views

    704

Review Distribution

About Me

Web Developer for the UK

Interests

Web development

2 Reviews by Tony

12/11/13
aHappyDeal
12/11/13
After reading some great reviews about this site I went to order 2 mobile phones.
The process went smoothly until I clicked the submit button from that point I have had nothing but trouble from the company.

1. I have been told from "ahappydeal.com" that my order from PayPal was not verified so I should send them a scan of my passport and a scan of my credit card, after calling PayPal (because this was a little suspicious), PayPal told me that they hadn't send a message saying anything of the sort, in fact my payment went through without and glitches this went on for 8 days with ahappydeal.com.
After sending messages back and fourth to this company I am not able to get a straight answer as to what is happening with my order this is 11 days on,
I have attempted to ask ahappydeal.com via support.ahappydeal.com what is the "real" issue my order hasn't been send yet but all I get in reply is a robot thank you for your reply message and then Admin close the ticket not enabling my to reply to the question.

2. I have paid for "Expedited Shipping" with "Delivery Estimates: 3 - 5 business days to major destinations." but 11 days on the order hasn't even been processed and I cant seem to get and answer for the Admin as to what is happening with my.

In short this company has very bad communication and the processing times are ridiculous

Stay clear of this company.
lilyk3
Ahappydeal R. – aHappyDeal Rep
Dear Tony H.

I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.

We are sorry for the trouble we caused. We hope you could contact us, we will help to solve the problem.

We will be more than happy to contact the customer directly to offer you a future consideration.

Lucy
Ahappydeal Service
aftersale01@ahappydeal.com

Tony Has Earned 6 Votes

Tony H.'s review of aHappyDeal earned 5 Very Helpful votes

Tony H.'s review of Next earned a Very Helpful vote

Tony hasn’t received any thanks yous.

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mahmoonat
1/22/19

Best customer service, in store or online, easy to buy or return no problems. I never had problem...

ritar58
Rita R. reviewed Next
7/26/18

Good quality, superfast shipping. The sizes may be quite different to fit, very depend on the item.