I ordered 2 common snapping turtles from Felton at Reptile city, had them overnighted by UPS and recieved them on time, healthy and in great packaging with heat packs. I've read several bad reviews but on 2 separate orders ive had nothing but good experiences and will use and suggest using Reptile City again. I've even spoke to Felton on the phone and he seems like a cool guy. Thanks Reptile City!