I got this chair last may. The people were so nice. But when it was delivered things changed. The niceness left when the tech. Left. I called customer service because I was having a problem. Talk about rude, she was down right nasty.The whole control unit has not worked right since I got it. They sent a srvice Tech out, He took my chair out to his truck for about 1 hr. Brought it back and said all fixed. Well you guessed it. Not fixed. I have delt with these people long enough. Tomorrow I call them to come and pick this chair upI guess I am ok due to medicare changing it, s rules where I have to rent it for 13 months than they pay. So I get some satisfaction. Oh, I am a double amputee. Oh I almost forgot. They do not send u a new chair if you have medicare or a medicare HMO. They send you achair that somebody else had but did not keep!