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TONY F.

Contributor Level

Total Points
98

1 Review by TONY

  • Melaninful

5/7/19

I ordered four hoodies, waited a week with no communication from seller. I emailed them and they said "
All-over Hoodie is a complicated product. We have to separately print different parts (front, back, hood, sleeves, pocket); and then sew them all together. As stated in the product description, since it is handcrafted for you, please allow 7 - 10 business days to get the tracking code and 2 - 4 weeks for delivery in total.

At this point, your items are being made with love and care. So do not worry! "

I waited and later received another email 4 days later with a tracking code saying my product had been shipped. I check the link with FED EX tracking code and it said tracking number could not be found. I figured ok, maybe the system hasn't updated yet I'll check back tomorrow. I check again the next day same thing. Now I'm upset and suspicious so I email them again. Saying
"I haven't received my package and I can't track it using the tracking number was it returned?"
Their response... "As I have checked, your item has finished delivery by SF Express. Please check your mailbox, or contact your local post office or SF Express if necessary. You can see the tracking here: http://www.sf-express.com/us/en/dynamic_function/waybill/#search/bill-number/*******448

Best regards,
Tashard at Melaninful.
Ok so, first off the first tracking number was FED EX now this tracking number is SF Express... how does that even happen?
Second... I live in Seattle. This tracking number (which I doubt is mine) says my package was delivered to Los Angeles. I like how they try and throw the post office and package company under the bus washing their hands of the situation. $#*! these guys... don't buy from them I filed a complaint VIA paypal hopefully i'll get my money back.

Tip for consumers:
$#*!ty customer service, items ship from china, not black owned!

TONY Has Earned 18 Votes

Tony F.'s review of Melaninful earned 18 Very Helpful votes

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