I also ordered the ring 2 doorbell and echo show 5. I only received a cheap video doorbell. Paypal was no help, I will avoid sites in the future which only use paypal. The company only offerd money back less shipping and only if I ship the product back. The cheap video doorbell makes my indoor chime humm and no longer rings. The doorbell also requires 2 ******* batteries, hard to find, 6$ at Walmart. The video is not that great nor is the range on the motion sensor. It is not worth the effort to send it back, will us it runing off only batteries on a non primary door. This site goes by many domains. Beware and avoid at all costs.