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Total Points
304

3 Reviews by Tony

26.6K Views
5/17/21

IMHO, AliExpress is a BIG deceptive Scam. They do NOT have the customer focus of Amazon, and they will never be Amazon.

1. First, the savings do not compensate for the extended wait times. That alone should drive most shoppers to avoid them.

2. If you never receive an item, you my have to wait 3-4 months before you get your money back. UNCOOL.

3. If you get a defective item, and you get defective items regularly, you will have to jump through hoops, and waste a lot of time to send them evidence with pictures and videos (that they may or may not be able to see) before they give you an AliExpress judgment.

4. An AliExpress judgment may be valid (refund without return), or invalid (your evidence is not to their liking), and you're out of luck. You can appeal, but you never hear back from them.

5. The worst, and most deceptive AliExpress judgment is when, after you do everything to their liking, and they deem the claim valid, they tell you "full refund but you must return the item to China with tracking (they recommend DHL) in 9 days (seriously?)".

6. Shipping anything from anywhere to China by DHL and in 9 days, is cost-prohibitive, and is often more than the refund amount itself.

7. This basically amounts to: "yes, you got a defective" product, but you will get no refund. We shamelessly lied about Buyer Protection.

Everyone should report them to NYSE so they remove the BABA stock from the NY stock exchange.

Service
Value
Shipping
Returns
Quality
4/6/21

This is a shady company. And to add insult to injury, they are rude, incompetent and nasty. I will explain.

They don't care about how their malice and gross negligence to deliver on time affect customers. My poor uncle placed an order. They have a ridiculous 7 - 12 days delivery time frame, which is excessive as is, considering Amazon delivers in 2-6 days at most.

This is not the worse. ALSO, they had a message that basically said "Allow extra time for your order to arrive. It may take 2-4 business days before your package starts moving, but You should receive your items in 7 to 12 days".

After the maximum delivery period had passed, my uncle tried to call their 800 number to cancel the order as it would be too late for him to receive it. He was placed on hold for hours and no one answered. He sent them a message. 3 days later, no one responded. He sent them another message... and 3 days later someone responded with an impolite tone that basically said "we are busy, you order is not the only one (aka you're not important), you need to wait, and at the end he added an insincere we apologize for any inconvenience."

My uncle then called their 800 number and wasted hours to get someone live, and all he had to say was basically "the order is "in process" and cannot be cancelled... that the order has not shipped, no guaranteed delivery date. Just wait". My uncle told him that the order was "in process" since he placed the order. That didn't matter to him.

THE WORST PART: After my uncle called, they mysteriously changed the message to "order may arrive after the date listed on your order tracking page". The word "after" was added AFTER the order was placed and after they failed to deliver.

Tip for consumers:
This company has shady business practices. They don't care about excellence, timely delivery, easy cancellation, easy returns, or customer care.

3/1/20

Walmart.com are extremely deceptive and have no respect for their customers. They kept giving my disabled father-in-law the run around. The poor man placed two orders in early February with a guaranteed 2-day delivery. Nothing was even shipped. A week later, nothing was shipped. After wasting a lot of time writing and calling Walmart Customer Service, he was given endless lies, incompetence and false hope.

In the end, Walmart unilaterally cancelled his two orders 2 weeks later, and sent him an offensive e-mail that said "We received your request and have successfully canceled". He NEVER cancelled his orders.

Few days later, they sent him an e-mail about the products he wanted (and were never shipped) that said "The wait is over. Back in stock alert!... Free 2-day delivery."

The poor man caught the Bait (and Switch), and he placed his order once again, after all the waste of time and lack of respect.

Walmart, once again, shipped NOTHING. A week later, after many follow-ups, fraudulent advertising without any shame, and false promises, Walmart unilaterally cancelled his 3rd order, and again sent him an e-mail that said "We received your request and have successfully canceled". Remember that he NEVER cancelled any of his 3 orders. That's was as wrong as it gets!

By contrast, I order from Amazon.com with a 2-day Guaranteed Delivery, and I always receive what I order in 2 days. In the very rare occasion they deliver a day or 4 later, they give me double the money I paid in a refund as well as a courtesy credit... even if its $300 with a sincere apology.

I would NEVER order ANYTHING from Walmart.com... Shame on you!...

Tony Has Earned 4 Votes

Tony C.'s review of KingSize Direct earned a Very Helpful vote

Tony C.'s review of Walmart earned 3 Very Helpful votes

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