Tony C.

I do not like dental visits. I had a molar that needed a crown. I waited too long and then needed a root canal before I could get crowned. I got a few quotes that ranged from about $800 to over $1700. The low priced providers also had some very bad reviews. After much web searching I found Washington Endodontics and Dr Bing Wan. His prices were very reasonable (almost as low as the basement-priced offices with the bad reviews) but his reviews were stellar. I really dreaded having a root canal but Dr Wan showed me the images as he evaluated my tooth and explained what he would do. No root canal is a fun experience but Dr Wan make the procedure as pleasant as possible. He was very picky and kept checking his work to be absolutely certain that it was up to his very high standards. When it was finished I was surprised that it was that easy. He did additional imaging after the procedure and fully explained what he did. When my dentist did the crown, both she and her assistant commented that the root canal looked very nice. I hope I don't need another root canal, but if I do, I will not check around and will make one call to Dr Wan. The office staff did their magic with the insurance stuff to make that part of it less painful. They also have some pretty cool sports memorabilia adorning the walls throughout the office. If you need a root canal this doc rocks!

For almost 10 years I created calendars for family and friends. I am a photographer and include a variety of photos and I add funny holidays and trivia to each day on the calendar. This year, when I added the holidays, the website refused to display the data and I could not complete the calendars. I repeatedly contacted Customer Support about the issue and they repeated told me that their engineers were working on the problem. They promised to keep me apprised of the situation and they failed to do so. After months, the website still did not work, and I could not complete and proof my calendars. I spend MANY hours creating these each year and Vistaprint could not even take the time to test, debug, and fix their website. I am so frustrated with Vistaprint. As a software engineer I know that this is probably not a hard problem to fix but Vistaprint seems either unable or unwilling to make their website work. I could not review the calendars and Vistaprint agreed to send me a free calendar as a proof. They promised it by 12/11 and on 12/12 I emailed them for a status. They told me that I should receive it by 12/20. There is now NO way for me to have calendars by Christmas even though I started them in October. The Vistaprint website did not work, they had months to fix it and they didn't, and their customer service was some of the worst that I have experienced with any company.