I ordered two products from them in Oct.2019. Still not heard anytrhing from them (jan 2020) in spite of sending numerous emails and contacting the chat line several times. My request for a refund has been ignored, They have insulted me. I now wonder if they are still in business. No updated website, only computer generated email responses, no tracking updates, no apologies etc. If they are still in business why aren't they responding. If they are not in business, not many consumers will be surprised - least of all me. Please warn everybody about using this company. They will only lose their money if they order anything.