I ordered a battery for Toshiba satellite 10 years old!. I t came quickly but could not get it to charge, I sent them an email saying that no matter what I tried it would not charge! Not expecting much help as the battery was on offer. Total cost includeing p&p £22. They emailed me back within 8 hrs and told me. A new one would be sent within 24 hr which it did and it works. I have just looked at the reviews for the first time and they are bad! So felt I had to do this review as they were very helpful to me.