I placed an order and then got notified that it was being delivered to my door. I get home and there's nothing. Called Nordstrom Rack and they said I'd get it the following day. It never happened. I called again and they said they'd have an UPS person on the line to clear the issue. All I got told was that UPS would open an investigation and it would take a few days. However, immediately after the call, I got an email from Nordstrom Rack saying that my return request had been approved and I'd get refunded. I cringed! I never asked for a return or cancelation! No apologies, no explanation whatsoever! I really feel I got tricked as they must have sold my items to someone else and made a fool of me. If you are considering buying from these folks, good luck. I've normally had a really good experience with them but the poor customer care service this time really annoyed and disappointed me. Never again. And I wish I could have given them a zero star in this review!