We're sorry for the experience you've had with this order. Because Mercari is unable to guarantee a seller will ship a purchased item, we allow them to cancel transactions if they have troubles sending it off (so buyers can be reimbursed as quickly as possible). Sometimes this means that sellers aren't completely honest in their reasons, but we do watch and penalize accounts should they have a large number of unwarranted cancellations. Rest assured we're working hard to improve seller reliability as we continue to update the platform. -Team Mercari
Tony Has Earned 3 Votes
Tony B.'s review of Mercari earned 3 Very Helpful votes
We're sorry for the experience you've had with this order. Because Mercari is unable to guarantee a seller will ship a purchased item, we allow them to cancel transactions if they have troubles sending it off (so buyers can be reimbursed as quickly as possible). Sometimes this means that sellers aren't completely honest in their reasons, but we do watch and penalize accounts should they have a large number of unwarranted cancellations. Rest assured we're working hard to improve seller reliability as we continue to update the platform. -Team Mercari